Frequently Asked Questions

We currently ship orders throughout the United States. Every order is packed with care in eco-friendly packaging. Standard order processing takes 2–4 business days. Once fulfilled, standard shipping typically delivers within 3–7 business days depending on your destination. Tracking information is automatically emailed to you as soon as your shipping label is generated.

Shipping rates are calculated live at checkout based on total package weight and delivery location. We partner with USPS and UPS to provide dependable and affordable ground and expedited shipping options.

Measure 1 to 2 teaspoons of loose-leaf tea per 8 ounces of freshly boiled water (around 200°F–212°F). Place the herbs in a strainer or French press, pour boiling water over them, and cover your cup or teapot to keep the aromatic essential oils from evaporating. Allow to steep for 7–10 minutes (or longer for hearty root blends like Wake Up Brew). Strain, breathe in the herbal aroma, and sip with intention. Blends can be enjoyed warm or cooled over ice.

Our tinctures are concentrated botanical extracts crafted with organic herbs and artisanal gin. Shake the bottle well before each use. Take 1 full dropper (approximately 30 drops or 1 ml) directly under the tongue for rapid absorption, or dilute into 2–4 ounces of water, sparkling water, juice, or warm tea. We recommend taking 1–2 times daily as part of your morning or evening wellness ritual.

All botanicals are 100% certified organic, ethically wildcrafted, or grown by sustainable small-scale farm partners. We center Black American herbalism traditions—honoring folk remedies, root-working wisdom, and nourishing land-based practices passed down through generations. We never use synthetic additives, artificial flavors, GMOs, or chemical fillers.

Tree Nuts: Our walnut butters contain walnuts and are packaged in a facility that handles tree nuts. Individuals with nut allergies should avoid walnut butter.
Herbal Teas & Tinctures: These products are naturally free of gluten, dairy, soy, and peanuts. However, individuals with specific botanical allergies (such as Asteraceae family plants like chamomile) should review full ingredient listings carefully before use.

Herbal Teas: Store in an airtight container away from heat, light, and humidity. Best consumed within 12–18 months of purchase.
Tinctures: Alcohol extraction acts as a natural preservative. When kept upright in a cool, dark cabinet, tinctures maintain potency for up to 3 years.
Walnut Butter: Unopened jars have a 12-month shelf life. Because our walnut butter contains no hydrogenated oils, palm oil, or emulsifiers, natural oil separation is completely normal. Stir thoroughly before using. After opening, refrigerate to preserve rich taste and texture for up to 6 months.

Our 1-on-1 ancestral healing consultations are dedicated 60-minute virtual sessions tailored to your physical, emotional, and spiritual well-being. Before we meet, you'll complete an intake questionnaire reviewing your wellness history, daily lifestyle, and health goals. During the call, we discuss supportive plant allies, nervine remedies, daily grounding practices, and customized tea or tincture protocols to cultivate a sustainable healing rhythm.

Upon booking, you will receive a confirmation email containing your calendar invitation, video meeting link, and intake form. Please submit your intake form at least 24 hours prior to our appointment. If you need to reschedule or cancel, you may do so up to 48 hours in advance by contacting info@sunrootscollective.com.